Project Two: Operations Management
Develop and Lead Operations
As Practice and Operations Manager in both Melbourne and New Zealand, I focus on business operations including management of financial resources, human resources, technology, marketing, risk management, job project management, workflow, budget and profitability.
Managing project delivery:
Standardise project process & production workflow for team
Pioneered contract governance policy and process including commercial terms of trade, templated scopes of work, quoting process and financial controller responsibilities such as job profitability tracking, staff time tracking and utilisation monitoring
Agile-based project management including daily rituals such as stand ups and scrum meetings
Manage multiple projects at the same time, lower resource costs over time, meet agreed project delivery standards
Use powerful project management tech stack including Asana, Trello, Slack, Jira, Smartsheet, WorkflowMax
Ensure fee-earner time keeping and WIP is managed
Deliver job gross profit to 40% benchmark for all projects produced.
Managing financial resources:
Manage and report on business budget, forecasting and cashflow
Manage purchasing, accounts payable, accounts receivable, client invoicing and payroll via Xero
Manage key partnerships with accounting firm, tax agent, insurance agent, research and development grant’s consultant
Offset business costs with delivery of Research and Development Grants totalling $210,000 and AusTrade Export Marketing Development Grants totalling $260,000
Manage staff and contractor disbursements and reimbursements.
Managing human resources:
Lead recruitment process
Manage team onboarding process
Maintain staff and contractor contractual records
Manage process and register of staff performance appraisal and professional / personal development
Managing leave requests and balances, payroll in line with employee contracts and entitlements
Supporting managers to regularly review fee-earner utilisation and productivity.
Marketing and promotions:
Pioneered and promote use of CRM and sales funnel system, Pipedrive
Develop and implement online brand presence including website, eDMs, online advertising, landing pages, posting subject matter expert content.
Managing technology resources:
Manage external IT service provider
Provisioning of computer hardware and manage support contract
Manage cloud-based storage system, Dropbox and Egnyte.
Managing facilities and office resources:
Established New Zealand office including lease management, fit-out, recruitment, IT set-up, cloud-storage setup and day-to-day running of the New Zealand operation
Lead a safe and healthy workplace
Office supplies budget and ordering
Manage cleaning services, repairs & maintenance, utilities, access and security, fire and safety services
Administer lease agreement and liaise with Property Manager / Landlord
Maintain assets register
